Contact Us

Manager

Lisa Chambers

PO Box 465, Rosebud VIC 3939

Phone (03) 5985 7776 (Rye clinic)

Email lisa@scmc.com.au

 

Assistant Manager

Jane Hughes

PO Box 465, Rosebud VIC 3939

Phone (03) 5985 7776 (Rye clinic)

Email jane@scmc.com.au

Online Enquiry

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Patient Information

Our practices are committed to meeting the needs of our community by providing services expected of a seaside community General Medical Practice including general medical consultations, care plans and the team-care arrangements for managing chronic illness, family planning, minor surgical procedures, anti ageing treatment,  immunisations, skin checks, mental health care, dietitian and health promotion activities.

 

Appointments and Waiting Times

Consultations at the South Coast Medical practices are by appointment. A standard appointment is 10 to 15 minutes. If you feel you need to see the doctor for a complex medical issue, or have more than one problem, please inform reception when booking your appointment so that a longer appointment can be made. Every effort is made to provide an appointment with the doctor of your choice; however, for urgent matters this may not be possible. We try to keep as closely as possible to the appointed times, however if we are unable to do this, staff will inform you of any expected delays. You can also book appointments through the website.

 

If you have given us your mobile telephone number, you will receive a text message to remind you about your appointment the day before the appointment when you have booked a long appointment (30mins+). If you cannot attend please let us know so that we can offer the appointment to someone else.

 

Please ensure your telephone number and address is correct and up to date.

 

Accounts

South Coast Medical is a private billing practice. The fee for a standard consultation (Item 23) is $78 and for pensioners and health care card holders it is $73 during weekday business hours. Afterhours and weekends have a higher consultation fee. Payment is required at the time of consultation. We accept cash, cheque (by prior arrangement), major credit cards and EFTPOS. The current fee schedule for our standard consultations is available in our patient reception and waiting room areas.

 

Consultation Fees Brochure 3/7/2017

 

Home Visits

Home visits are available at the discretion of the doctor for regular patients of this practice who are unable to attend because of serious incapacity. They are confined within a radius of 10kms from the main practice.

 

Emergencies and After Hours

DoctorDoctor (previously known as ALMS – Australian Locum Medical Service) provides the after hours service for regular South Coast Medical patients at Rosebud, Rye and Dromana. DoctorDoctor will the ‘first port of call’ for medical advice to South Coast Medical patients. Blairgowrie patients are triaged by the South Coast Medical doctors who will refer patients to local private and public hospitals if required, or coordinate an urgent home visit if necessary. This service is available to current South Coast Medical Patients only!

 

For after hours medical attention via South Coast Medical please call (03) 5986 2155 or Blairgowrie patients call (03) 5988 8604

 

A Saturday morning clinic is available at the Rosebud Clinic  from 9.00 am-12.00 pm and after hours rates apply. Our clinics are closed on Sundays except for during peak seasonal periods.

 

Alternatively, the Rosebud Hospital (Peninsula Health) has a staffed emergency department open to the public 24 hours a day – ph 03 5986 0666

 

If you are experiencing chest pains or have an urgent medical condition call 000 immediately.

 

GP Training

All of our regular doctors at South Coast Medical have satisfied the training requirements of the Royal Australian College of General Practitioners(RACGP)  and are on the Vocational Register of General Practitioners having completed advanced training in general practice. This means we are dedicated to general practice and to continuing medical education. As a training practice we are committed to the training of doctors who are completing advanced training in general practice.

 

Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

 

Results and Recalls

All results are reviewed by our doctors. The practice has a policy for recalling patients where medically appropriate. We will contact you if your doctor needs to see you or discuss your results.

 

Our practice is committed to preventative health care. We may send you a reminder notice from time to time offering preventative health services appropriate to your care. Make sure that you have given your email address or mobile phone number to the Reception staff. If you do not wish to be part of this system please let us know.

 

Referral

All referrals require a consultation and be dated for the day of the consultation. It is important that once a referral is made the patient makes the appropriate arrangements to see the specialist.

 

Patient records / Privacy Policy

The practice is committed to maintaining the confidentiality of your personal health information. Your medical record is confidential and private. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. All staff sign a confidentiality agreement as part of their employment conditions.

 

Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2012 (fees apply).

 

A copy of our privacy policy is available from the reception staff at our clinics.

 

Refer to the MBA Code Of Conduct – www.medicalboard.gov.au

Opening Hours

Mon - Fri

8.30am - 5.30pm

Saturday

9am - 12pm (Rosebud only)

Sunday

Closed

Hours vary slightly between clinics.

We are open longer hours including weekends over the summer months and peak seasonal periods.

After Hours Service

After hours on call medical services are available to South Coast Medical patients only

DoctorDoctor provide after hours care to patients at our Dromana, Rosebud and Rye clinics

Please call 5986 2155 for further details.

Current South Coast Medical patients at our Blairgowrie clinic have an after hours service provided by South Coast Medical doctors, who can be contacted via calling 5988 8604

Newsletters

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January 2017